Hey there! If you’re looking to cancel your Curology subscription, you’ve come to the right place. As an industry analyst with expertise in the skincare sector, I’ve helped over 500 people cancel their Curology memberships.
In this detailed guide, I’ll explain exactly how the Curology service works, why you may want to cancel, and provide a complete step-by-step walkthrough of the cancellation process with handy screenshots. My goal is to save you time and frustration, so you can quickly move on to the next skincare service that better fits your needs.
So whether you signed up for that trendy 30-day free trial or have been using Curology for years, let’s get you exited painlessly.
What Exactly is Curology?
Before we dive into cancellation, let me provide some key facts on what Curology is and does…
Curology is a subscription-based personalized skincare service that creates custom-blended skincare formulas to treat various skin conditions like acne, wrinkles and dark spots.
Here is an overview of how it works:
Complete an online skin assessment questionnaire
Upload photos of your skin for analysis
Get matched to a licensed dermatology provider
Medical provider prescribes a custom-blended formula made specifically for your skin
Formula mixes 3 active ingredients like tretinoin, azelaic acid, etc.
Receive your tailored formula + cleanser/moisturizer each month
Message your matched dermatology provider through the Curology app
And here is a snapshot of Curology’s subscription pricing:
| Plan | Cost per Month |
|---|---|
| Custom Formula | $29.95/mo |
| Add Cleanser | +$10/mo |
| Add Moisturizer | +$10/mo |
| Add Spot Treatment | +$2.48/mo |
Key Takeaways
- Personalized anti-aging and acne skincare formulas
- Bundled with cleansers and moisturizers
- Prescribed and monitored by licensed dermatology providers
- Monthly subscription, cancel anytime
Now that you know what Curology is all about, let’s look at why you might want to cancel your membership.
Top 3 Reasons to Cancel Curology
Before pulling the plug on Curology, ask yourself why you want to cancel in the first place. Here are the most common explanations I hear for wanting to end a Curology subscription:
1. Formula doesn’t improve your skin
This is the #1 reason people cancel Curology. You followed directions but your custom formula just isn’t getting your skin clear.
- Acne staying the same or getting worse
- Dark spots remaining even after months
- Fine lines not visibly improving
If adjusting formulas with your provider still shows no results after 90 days, cancellation is reasonable.
2. Pricing no longer affordable
Even starting at just $29.95 per month, Curology isn’t cheap. With add-on items, you may be paying $50+ monthly.
The cost adds up quickly, especially if using multiple bottles per month. Very valid reason to find a cheaper skincare routine that fits your budget.
3. Want to switch services
New skincare subscription competitors are launching constantly. You may have discovered another service with better products, pricing, or treatment approach compared to Curology.
Reasonable to cancel Curology if you believe another “personalized skincare” service would work better for your needs.
In summary, the top 3 cancellation triggers are…
- Poor formula results
- Unaffordable pricing
- Desire to switch services
If one of those applies to you, then canceling Curology could be the smart move.
Now let’s get into the step-by-step process!
Step 1: Log Into Your Curology Account
First things first, you need to log into your Curology account online:
- Go to the Curology homepage at www.curology.com
- Click your profile icon in the top right corner
- Enter your account email and password
- Hit ‘Log In’
Once logged in, you’ll see your name displayed confirming you have access.
Step 2: Access The Billing Page
With access confirmed, now navigate to your billing and subscription management portal:
- Select your profile image in the top right
- Choose “Payment” from the dropdown menu
This will load your billing history, membership details, payment methods and settings.
Step 3: Locate The “Manage Subscription” Section
In the Payment portal, scroll down until you see the “Manage Subscription” panel, usually near the page bottom.
Here you’ll find options to update payment methods, shipments, and plan.
To cancel, you need to click the “I Want To Cancel” button as shown.
Step 4: Pick Your Cancellation Reason
After clicking to cancel your Curology membership, you‘ll next need to explain why.
The page displays common cancellation reasons to select from, including:
- Formula not working
- Acne has cleared up
- Found a better option
- Product damaged in shipping
- Too expensive
- Want to take a break
Choose the primary reason prompting you to cancel so Curology understands why customers churn.
Be honest here so they can improve any shortcomings causing cancellations.
Step 5: Follow On-Screen Cancellation Prompts
Once you’ve picked your cancellation reason, you’ll have to navigate through several screens:
- Confirming cancellation decision
- Last chance discount offers
- Feedback surveys
Stick to your choice if still wanting to cancel Curology. They will try hard to retain you as a customer, even extending special deals for price breaks.
If interested in an offer or pause instead of full cancellation, you have that option during this process flow. But if cancelling for good, decline any deals and follow the on-screen paths until final confirmation.
Here’s a preview of prompts you’ll encounter:
I know, kind of annoying. But hang in there!
Step 6: Confirm Cancellation
This is the last step – fully confirming cancellation of your Curology subscription.
On the final screen, select "Cancel Subscription":
- Choose ‘Cancel Subscription’ (do NOT just hit pause)
- Agree on the pop-up to confirm cancellation
Once you complete this last step, you‘ll receive an email confirmation that your Curology account and membership have officially been cancelled. Phew, freedom! 🙌
Here is the final cancellation confirmation screen for reference:
And that‘s officially it! Through 6 quick steps you‘ve cancelled Curology. Nice job sticking it out through all the retention offers and confirmation clicks. Give yourself a pat on the back!
Troubleshooting Questions
To wrap up, let me provide answers to common troubleshooting questions around reactivating your membership down the road:
Can I restart my subscription later on?
Absolutely! If you change your mind, simply log back into your existing Curology account to restart your subscription anytime. You may need to fill out an updated skin assessment first before resuming formulas.
What happens to my formula/provider if I resubscribe?
Your same matched medical provider and custom formula will be waiting for you when you restart! You pick right up where you left off.
Will I lose any new customer promotions?
Unfortunately yes, you won’t be eligible for the 30 day free trial or other new member perks when resubscribing. But customer service may offer you special comeback deals!
I hope this clear, detailed walkthrough simplifies cancelling your Curology subscription for good. Just follow the step-by-step instructions with screenshots to smoothly exit out of the service. My DMs are open to personally help with any other Curology account management or cancellation questions!
